Terms of Service

Last updated: July 16, 2026

1. General provisions

  1. These terms govern the use of Sustento — a tool for monitoring and managing Meta advertising campaigns with the help of AI.
  2. The service is operated by Piotr Gorczyca, conducting business as PiotrGorczyca.com, NIP (tax ID): 7171814753, Wroczyńskiego 6/63, 21-500 Biała Podlaska, Poland (“Operator”, “we”). Contact: [email protected]
  3. The service is intended for businesses (B2B) — e-commerce owners and advertising agencies. By using the service in the course of business, you accept these terms.

2. The service

Sustento provides, in particular:

  • a dashboard with the performance of your Meta advertising campaigns,
  • daily reports and recommendations generated by AI,
  • a chat with an AI assistant grounded in your campaign data,
  • campaign change management (pause, budget change, creation) in a “proposal → your approval” model.

The scope of features may change as the service evolves.

3. Account

  1. An account is required to use the service. You agree to provide accurate information and to keep your login credentials secure.
  2. You are responsible for the actions performed from your account.

4. Meta integration

  1. The connection to the Meta advertising system is established via a System User token that you provide yourself. You represent that you are authorised to grant access to the connected ad accounts.
  2. Campaign changes are executed only after your explicit approval in the service. By approving a change, you accept its consequences, including its impact on advertising spend.
  3. You remain a party to your agreement with Meta and are responsible for your campaigns’ compliance with Meta’s policies and for all costs charged by Meta.
  4. We are not responsible for outages, restrictions or changes on the Meta API side.

5. AI-generated content

Reports, recommendations and assistant responses are generated automatically by AI models and are for informational purposes only. They do not constitute a guarantee of results or investment advice. Decisions about campaigns and budgets are yours alone.

6. Fees and payments

  1. Fees are set out in the price list available at /en/pricing or in an individual agreement with the Operator. Prices are net prices unless stated otherwise.
  2. Payments are processed by Przelewy24 (PayPro S.A.). All payments are one-off (prepaid) — the subscription does not renew automatically and we do not charge recurring payments.
  3. Access delivery time: access to a purchased subscription, trial or credit pack is granted automatically, immediately after the payment operator confirms the payment — usually within a few minutes and no later than 24 hours after the payment is booked. If access has not been activated within that time, contact us (see “Complaints” below) — we will activate access without delay or refund the payment.
  4. Launch promotion: each customer’s first 3 monthly subscription payments are discounted by about −50% off the list price (Start 99 zł, Wzrost 229 zł, Pro 449 zł). The discount is applied automatically at checkout and does not stack with the founding member offer (−40% with annual billing).
  5. Video credits: credits (included in a subscription or purchased as a pack) are valid in the month they are granted and in the following month, after which they expire. Credits spent on generating material are non-refundable; credits consumed by generations that fail on our side are automatically returned to your balance.

7. Complaints

  1. Complaints about the service or payments can be submitted:
    • by e-mail to [email protected], or
    • in writing to: PiotrGorczyca.com Piotr Gorczyca, Wroczyńskiego 6/63, 21-500 Biała Podlaska, Poland.
  2. Please include information identifying your account (e-mail address), a description of the problem and your expected resolution.
  3. We handle complaints within 14 days of receipt and send the response to the e-mail address the complaint was submitted from (or the postal address, if submitted in writing). If a complaint needs to be supplemented, we will ask for additional information — the deadline then runs from its receipt.

8. Withdrawal from the contract

  1. A consumer, as well as a sole trader for whom the contract is not of a professional nature (an entrepreneur with consumer rights under Polish law), may withdraw from a distance contract within 14 days of its conclusion, without giving any reason.
  2. To withdraw, it is enough to send an unambiguous statement by e-mail to [email protected] or in writing to the Operator’s address before the deadline. We refund the payment without delay, no later than 14 days after receiving the statement, via the same channel the payment was made.
  3. The service is made available immediately after payment. If, with your express consent, we started providing the service before the withdrawal deadline, we may deduct an amount proportional to the services provided up to the moment of withdrawal (e.g. days of access used or credits spent).
  4. The right of withdrawal described above does not apply to other businesses (purchases of a professional nature, including on behalf of companies).

9. Liability

  1. The service is provided “as is”. We strive to keep it running continuously and correctly, but we do not guarantee uninterrupted availability.
  2. The Operator’s liability towards the user is limited to the amount of fees paid by the user in the 12 months preceding the event, excluding damage caused intentionally.
  3. The Operator is not responsible for the results of advertising campaigns or for decisions made on the basis of AI-generated content.

10. Intellectual property

The service, its code, design and content (except your data) are the property of the Operator. Your campaign data remains yours — you grant us only the right to process it to the extent necessary to provide the service.

11. Termination

  1. You may stop using the service at any time and request deletion of your account (see the privacy policy, section “Data deletion”).
  2. The Operator may suspend or delete an account that violates these terms or the law, after first requesting that the violations cease, where possible.

12. Final provisions

  1. These terms are governed by Polish law. Disputes will be resolved by the court having jurisdiction over the Operator’s registered office.
  2. We will announce changes to these terms in the app or by e-mail at least 14 days in advance. Continued use of the service after the changes take effect constitutes acceptance.
  3. The processing of personal data is described in the privacy policy.